FAQ

How long will it take to receive my order?

Custom Crew shirts will take up to 10 weeks to arrive after the date of purchase. For example, if your crews arriving to Philmont on June 15^th for a trek you will need to order by April 6^th to be safe.

What is the minimum order quantity?

You must order 12 of the same customization and shirt color. The size and sleeve length is the only option that can very on this minimum.

How do I place my order?

Orders need to be placed online on our website at www.toothoftimetraders.com. If you have any questions or issues while placing the order, please reach out to our store at 575-376-1145.

What material is the shirt made out of?

It is 100% Polyester. It is Syntrel which combines unique microfiber packets with advanced knitting technology to channel moisture from the body and allow free flow of air for high performance activities. It has superior moisture transport technology, extreme dry rate, and effortless care.

Can I put individual crew member names on their respective shirts?

No; text must be the same for each group of 12 shirts.

Do the shirts run big?

Most find that our shirts fit true. For sizing information please refer to our sizing charts online.

Can I use a promotional code on my custom order?

Promo codes and special offers do not apply to custom orders.

Will the design stick to my body when I sweat?

It will not. The art on these shirts is done via sublimation. This type of process makes the art virtually impossible to feel. We wanted to ensure the back art did not stick to you while wearing a pack on your hike.

How much will shipping cost me?

Shipping is included with our custom program this year. There will be no additional shipping fee added.

Can I pick up my order at Philmont?

Yes. You can select in-store pick up at checkout if this is the option you are wanting.

Can I return, refund, or exchange custom items?

Due to customization of the items, we are unable to fulfill such requests.

What if I don’t order in time?

Due to the current manufacturing issues worldwide, these deadlines are very important. If you miss deadlines, you can order the shirts and have them delivered after your trek as a souvenir piece or we will be offering a wide variety of 2023 non customized crew shirts in our store.

Do the shirts have SPF qualities?

Yes! They both have SPF ratings of 30+.

Are these shirts unisex?

The shirts we are offering are unisex in style, but sizing is based off a men’s shirt. If you are ordering for a female, we recommend reviewing our sizing charts online.

Can I edit my order once I’ve placed it?

Yes, but you only have 7 days to make changes. We will submit all orders into production 7 days after they are placed. It is important you reach out in that one-week time frame if you need to make a change or notice a mistake.

Do you offer 7-day and 9-day itinerary shirts?

At this time, we are only offering 12-day itinerary shirts.